Privacy Policy

Last updated: January 1, 2025

Information We Collect

We collect information you provide when creating an account (name, email, phone number), identity verification documents, payment information processed through Stripe, shipping addresses, and communications sent through the platform.

How We Use Your Information

Your information is used to facilitate rentals, process payments, verify identity, communicate about bookings, improve our services, and comply with legal obligations. We do not sell your personal information to third parties.

Information Sharing

We share limited information with hosts or clients as needed to complete rentals (e.g. shipping addresses). Payment data is processed by Stripe and subject to their privacy policy. We may share information with law enforcement when required by law.

Data Security

We use industry-standard encryption, secure authentication, and access controls to protect your data. Payment information is never stored on our servers — it is processed directly by Stripe.

Cookies & Tracking

We use essential cookies to maintain your session and preferences. Analytics cookies help us understand how users interact with the platform. You can manage cookie preferences through your browser settings.

Your Rights

You have the right to access, correct, or delete your personal data. California residents have additional rights under the CCPA, and EU residents have rights under the GDPR. To exercise these rights, contact us at privacy@ourwatch.app.

Data Retention

We retain account data while your account is active. Transaction records are kept for seven years for tax and legal compliance. You may request account deletion at any time, after which personal data will be removed within 30 days.

Children's Privacy

Ourwatch is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

Contact

For privacy-related questions, contact us at privacy@ourwatch.app.