Host Protection

Your watches are valuable. Here's how OurWatch protects you as a host.

Client Verification

Before any client can rent a watch, they must complete our verification process:

  • Identity verification — Government-issued photo ID validated through our KYC partner
  • Payment verification — Valid payment method on file through Stripe with authorization holds
  • Profile completion — Verified email, phone number, and delivery address

Security Deposits

You control the security deposit amount for each of your listings.

You Set the Amount

Set a deposit that reflects your watch's value. We recommend 20-50% of the watch's market value. The deposit is authorized on the client's payment method at booking time.

Automated Hold & Release

Deposits are held by Stripe (not OurWatch) for the duration of the rental. When you confirm the watch was returned in good condition, the hold is automatically released. You can flag issues within 48 hours of return.

Damage Claims

If your watch is returned with damage, open a dispute through the order detail page. Upload comparison photos (pre-rental vs post-rental). Our team reviews within 48 hours and can capture part or all of the security deposit on your behalf.

Booking Control

You maintain full control over who rents your watches:

  • Approve or decline — Every booking request requires your approval before it's confirmed
  • Set your terms — Daily rate, minimum/maximum rental days, and security deposit are all under your control
  • Blackout dates — Block dates when your watch isn't available
  • Delivery method — Choose between local pickup, shipping, or both

Payout Protection

Your earnings are processed securely through Stripe:

  • Rental payments are captured when the rental begins
  • Late fees are automatically applied based on your settings
  • Payouts are deposited to your connected bank account
  • Full transaction history available in your dashboard

Watch Authentication

All watches listed on OurWatch go through authentication to protect both hosts and clients. This process verifies the watch's authenticity and documents its condition before each rental, creating a baseline for any damage claims.

Ready to list your first watch? Create a listing or learn more about rental protection.

Host Protection | OurWatch - OurWatch